For the purposes of these General Terms and Conditions, the following definitions shall apply:
The description of the package trip provided by the organiser through its official channels (website, PDF or informational material). It includes all the travel services offered, as well as the information required under Article 153 of Royal Legislative Decree 1/2007.
The information contained in the programme shall be binding for the organiser, except in the following cases:
(a) When the changes have been clearly communicated in writing to the traveller and expressly accepted before the booking is made.
(b) When the modifications occur afterwards and have the traveller’s express acceptance.
The document that binds the organiser and the traveller in relation to the contracted services, including economic conditions, rights, obligations, and other essential elements of the trip.
One Year of Love S.L., with its registered address at Passatge Sa Cova 1, 17255 Begur, Girona (Spain), legally represented by Jordi Atienza, responsible for the organisation, sale and execution of the package trip.
Any person who enters into a package travel agreement or has the right to travel under such agreement.
These General Terms and Conditions are governed by Spanish legislation and, in particular, by the provisions of:
These General Terms and Conditions are available through the organiser’s official channels and form an integral part of all package travel agreements entered into between One Year of Love S.L. and the traveller.
Their acceptance implies the express agreement of both parties and the obligation to comply with the provisions set out in this document.
The content of these General Terms and Conditions is incorporated into the package travel agreement in accordance with the provisions of Royal Legislative Decree 1/2007, as amended by Royal Decree‑Law 23/2018, as well as by any other applicable regulations relating to package travel and consumer protection.
The organiser shall provide the traveller with all information related to the package trip through its official channels (website, PDF or informational material), in accordance with the requirements of Royal Legislative Decree 1/2007 and its implementing regulations.
To formalise the booking, the traveller must pay a deposit equivalent to 30% of the total trip price, with a minimum of €150.
Under no circumstances shall this deposit exceed the total price of the trip.
Once this amount has been received, the organiser will proceed with the confirmation of the services included in the trip.
If any of the services cannot be confirmed due to lack of availability, the traveller will be offered an alternative of similar characteristics, indicating, where applicable, the corresponding price adjustment. The traveller may accept or reject this proposal. In the event of rejection, the organiser will refund all amounts paid in full up to that date.
The organiser undertakes to confirm the trip reservations at least 25 days before the departure date, unless the booking is made within that period or there are modifications to the services, in which case the confirmation will be provided as soon as reasonably possible.
One Year of Love S.L. may charge a management fee for the preparation of a customised itinerary and travel quotation.
Payment of this fee entitles the client to receive the complete proposal within a maximum of 20 days from the date the amount is received.
The amount paid for this concept is non-refundable and applies as a single fixed fee, in whole or in part.
If the client ultimately books the trip, the amount paid as the fee will be deducted from the total price of the trip.
A partial modification of the included services shall not be considered a new quotation, provided that the destination is not changed and there is no significant change in the travel dates.
If the client decides not to formalise the booking or, once made, cancels it, the amount corresponding to the fee will not be refunded under any circumstances.
The services that make up the package trip derive from the information provided to the traveller and published through the organiser’s official channels (website, PDF or informational material). This information is binding for the organiser, unless modifications are communicated and accepted in accordance with these General Terms and Conditions.
The traveller must arrive at the designated departure point with the advance notice indicated in the travel documentation.
For trips that include air transport, airport check‑in rules will apply, as well as the transport and baggage allowance conditions established by the airlines.
Missing a transport service due to delay or failure to appear will be the sole responsibility of the traveller.
Hand luggage and personal belongings will remain under the traveller’s custody and responsibility throughout the entire trip, unless otherwise indicated in the travel documentation or in the provider’s conditions.
The quality, classification and content of the accommodation services shall be determined by the official category of the establishment in the destination country, or by the indicative classification stated in the programme when no official regulation exists.
Standard check‑in and check‑out times will depend on the rules of each establishment, unless otherwise specified in the programme. The organiser shall not be liable for any changes applied by the establishment regarding schedules or internal services.
When the traveller requests additional services (such as a room with a view, upgrade of the meal plan, upper‑deck cabin, etc.) that cannot be confirmed at the time of booking, the traveller may choose to withdraw from such services or maintain the request pending confirmation.
If an additional service has been paid for in advance and cannot ultimately be provided, the organiser will refund the full amount paid.
The meal plan will be determined by what is specified in the trip programme, and may include bed and breakfast, half board, or full board.
Beverages are not included unless expressly indicated.
Special dietary requirements (such as vegetarian, vegan, gluten‑free or other dietary needs) must be communicated in advance and will be confirmed by the organiser depending on the provider’s availability.
The economic and accommodation conditions applicable to minors will depend on their age, the corresponding provider, and the specific policies applicable to each trip.
Such conditions will be communicated specifically in each case and reflected in the travel documentation.
The trip price may include:
Unless expressly indicated otherwise, personal services such as laundry, minibar, spa services, tips, optional insurance or similar expenses are not included.
The trip price does not include any services not expressly listed in the official programme.
Optional excursions or visits not contracted at origin do not form part of the package trip. Their publication in the programme is for informational purposes only and the price shown is an estimate. At the destination, price variations may occur. These excursions will be offered with their specific conditions and final price independently, and their performance is not guaranteed until the moment of contracting.
The trip price has been calculated on the basis of exchange rates, transport tariffs, fuel costs, taxes and fees in force at the date of the programme’s publication.
The price may be revised, either upwards or downwards, when changes occur in:
Any price variation will be communicated to the traveller clearly and comprehensibly, together with a detailed explanation of its reasons and calculation.
Such revision may only be applied more than 20 calendar days before the departure date. No revision may take place if the traveller has already paid the full price of the trip.
Upon acceptance of the trip, the traveller must pay the deposit indicated in each programme, or the one established in section 4 of these General Terms and Conditions.
The remaining balance must be paid at least 45 calendar days before the start of the trip, unless a different deadline is specified in the specific programme. This deadline is necessary to ensure payment to suppliers who, in many cases, require full payment at least 30 days before the start of the trip.
For trips that include air tickets, these must be paid before issuance, in accordance with the conditions set by the airlines.
The remaining balance shall be paid according to the payment schedule previously communicated to the client. For last‑minute bookings, the remaining balance shall be paid upon delivery of the travel documentation.
If any contracted service has special payment conditions, these will be communicated to the traveller before contracting.
If the traveller fails to pay the final amount within the indicated deadline, the organiser may request payment within an additional period of 48 hours. If payment is not made within this period, the organiser may cancel the booking, applying the rules for withdrawal described in section 6.5, producing the same economic effects as a voluntary cancellation by the traveller.
All applicable refunds will always be processed through the organiser. Once the trip has begun, voluntary non‑use by the traveller of any of the contracted services will not entitle them to any refund.
This cancellation policy applies to all trips organised by One Year of Love S.L., unless otherwise indicated in the specific programme. Penalties are always calculated based on the total trip price and reflect management, planning, advisory work, bookings and commitments acquired with the various suppliers from the start of the trip design process.
As the trips organised by One Year of Love S.L. are tailor‑made, personalised and subject to limited availability, cancellation by the traveller will result in the following penalties:
These penalties are consistent with the usual practice of agencies specialising in tailor‑made travel, where sector references are commonly structured as follows:
| Notice period | Typical penalty |
|---|---|
| More than 90 days | 0% – 20% |
| 60–90 days | 30% – 50% |
| Less than 60 days | 100% |
| Less than 45 days | 100% always |
This table is provided for guidance to contextualise industry practice, but does not replace the specific conditions applied by One Year of Love S.L.
If any provider (including airlines, hotels, boats, local operators or other service suppliers) applies more restrictive cancellation conditions or non‑refundable services, such conditions will prevail and will be communicated to the traveller before contracting.
One Year of Love S.L. undertakes to provide travellers with all the services included in the programme, under the stipulated conditions and characteristics. However, prior to departure, the organiser may make any changes that are necessary for the proper execution of the trip, provided that such changes are not substantial.
If the organiser is obliged to make substantial changes to the contracted services, or proposes a price increase of more than 8%, it shall inform the traveller without undue delay, detailing the modifications and their impact on the price.
The traveller must notify the organiser within a maximum of 24 hours whether they accept the modifications and the new price. If the accepted modifications result in a trip of lower quality, the traveller shall be entitled to an appropriate price reduction. If the traveller decides to terminate the contract due to the communicated modifications, they shall be entitled to a full refund of all amounts paid to date, without penalty, within a maximum of 14 calendar days.
Insurance policies, once contracted, are non‑refundable.
If, at any time prior to the departure date, the traveller wishes to request changes regarding destinations, means of transport, duration, schedule, itinerary or other services, and the organiser is able to implement them, the organiser may require payment of the justified additional costs incurred.
The traveller may transfer their booking for the package trip to a third person, provided that the latter meets all the conditions required for the trip. The traveller must notify the organiser in writing at least 7 calendar days before the start date. Both the transferor and the transferee shall be jointly liable to the organiser for payment of the trip price, as well as for any commission, surcharge or justified additional cost arising from the transfer. Flights may not be transferred under any circumstances.
The organiser may cancel the trip and refund the traveller the full amount paid within a maximum of 14 calendar days from notification, without any further compensation obligation, in the following cases:
The traveller may terminate the contract at any time before the start of the package trip, subject to paying the organiser the costs incurred as a result of the cancellation.
No penalty shall apply if termination occurs due to unavoidable and extraordinary circumstances at the destination or in its immediate vicinity, which significantly affect the execution of the trip or the transport of passengers. In such cases, the traveller shall be entitled to a full refund of all payments made, without additional compensation.
The organiser must refund the corresponding amounts to the traveller within a maximum of 14 calendar days from notification of the cancellation.
The traveller is entitled to the proper performance of the travel services included in the programme and in the package travel agreement. If any of the contracted services cannot be provided, or are provided with lower quality, the traveller has the right to an appropriate price reduction and, where applicable, to compensation for any damages suffered, in accordance with the applicable legislation.
The traveller may withdraw from the trip once it has begun. However, they will not be entitled to a refund of the amounts already paid and will remain obliged to pay any outstanding amounts at the time of withdrawal, unless consumer law provides otherwise in extraordinary circumstances.
In cases of unavoidable and extraordinary circumstances, the traveller has the right to receive appropriate assistance as soon as possible, including information regarding medical services, local authorities and consular assistance, as well as help facilitating communication and finding alternative travel arrangements.
The traveller must follow the instructions provided by One Year of Love S.L. for the correct execution of the trip, as well as the general regulations applicable to users of the contracted services.
In particular, the traveller must:
Damages resulting from the traveller’s failure to comply with these obligations shall be attributable to the traveller.
Serious breach of these duties entitles the organiser to terminate the package trip due to causes attributable to the traveller, who will be liable for any resulting damages.
One Year of Love S.L., as responsible for executing the trip, may take the necessary decisions in the event of unforeseen situations arising during the trip (weather changes, political circumstances, supplier incidents, health emergencies, etc.) in order to ensure the safety of the group and the proper execution of the programme.
The organiser may require travellers to behave appropriately, respectfully and in accordance with the regulations and customs of the destination country, and may issue instructions to that effect.
The organiser may terminate the participation of any traveller whose behaviour poses a risk to the group’s safety, seriously disrupts the trip, or repeatedly violates rules of conduct.
In such cases, no refund will be granted, although the organiser will take the necessary steps to ensure the repatriation of the affected traveller, without additional cost for the rest of the group.
The organiser is obliged to correctly perform the services included in the contracted trip, regardless of whether they are provided directly or through third-party suppliers.
The organiser shall be liable for damages suffered by the traveller resulting from the non-performance or defective performance of the contracted services, except when:
In such cases, the organiser must provide necessary assistance to any traveller in difficulty, unless the defects are attributable exclusively to intentional or negligent behaviour by the traveller.
The organiser shall not be responsible for services not included in the programme and contracted directly by the traveller with third parties during the trip.
Nor shall it be responsible for transport or other services acquired independently by the traveller, nor for incidents arising from them (delays, cancellations, accidents), even if they affect the planned activities.
If any of the included services is not performed in accordance with the programme, the organiser must remedy the lack of conformity, unless this is impossible or entails disproportionate costs.
When a significant proportion of the contracted services cannot be provided, the organiser shall offer, at no additional cost, appropriate alternative arrangements of equivalent or superior quality.
If alternatives cannot be provided and the trip includes transport, the organiser shall guarantee the traveller’s repatriation in an equivalent means of transport, without undue delay and at no additional cost.
One Year of Love S.L. shall apply, in matters of liability, the limitations established in the international conventions applicable to the travel services included in the package trip, as well as those set out in the current regulations on package travel and consumer protection.
In particular, the organiser’s liability for damages arising from the non-performance or defective performance of the travel services shall be limited when:
When the organiser is obliged to compensate the traveller, the compensation shall be subject to the limits established by:
The organiser shall not be liable for services not included in the programme or those contracted directly by the traveller with third parties during the trip.
Nor shall it be liable for transport, activities or services acquired independently by the traveller, even if they indirectly affect the execution of the scheduled programme.
One Year of Love S.L. undertakes to inform the traveller, prior to the start of the trip, about the health formalities as well as the passport, visa and other documentation requirements necessary for entry, stay or exit in the countries included in the itinerary, and is responsible for ensuring the accuracy of the information provided in accordance with the regulations in force at the time of communication.
However, the traveller is the sole party responsible for obtaining and keeping valid all documentation required to undertake the trip, including passports, visas, special permits and health certificates demanded by the authorities of the transit or destination countries. Before starting the trip, the traveller must ensure that they meet all entry and stay requirements established by such countries.
Travellers under 18 years of age must carry a written authorisation signed by their parents or legal guardians, which may be requested by border or police authorities.
All damages, expenses or losses arising from incorrect, expired, invalid or insufficient documentation — including trip interruption, denied boarding, denied entry or a possible repatriation — shall be borne exclusively by the traveller.
If the organiser accepts the task of processing visas or other documentation on behalf of the traveller, the organiser may require payment of the visa cost, as well as any management fees associated with the procedures before the relevant diplomatic or consular authorities.
In such cases, the organiser shall only be liable for damages arising from errors attributable to negligent conduct during the processing.
The organiser shall not be liable when the granting of a visa depends exclusively on the competent authority, nor when delays or refusals are due to causes beyond the organiser’s control (consular decisions, legislative changes, additional requirements, local holidays, lack of documentation provided by the traveller, etc.).
The traveller’s luggage is not considered part of the package travel contract, and it is understood that it will be transported by the various means of transport under the exclusive responsibility of the traveller, in accordance with the applicable conditions of each provider.
For air travel, luggage transport conditions are subject to the rules set by each airline, with the air ticket being the binding document between the airline and the traveller.
In the event of loss, damage or delay of luggage, the traveller must file a claim directly with the operating airline, in accordance with the applicable international conventions (including, where applicable, the Montreal Convention) and the procedures established by the airline.
One Year of Love S.L. shall not be responsible for personal belongings carried by the traveller during the trip — including hand luggage, cameras, photographic equipment, electronic devices, diving gear or any other personal items — all of which remain under the exclusive custody and risk of the traveller.
Travellers are advised to take out specific insurance that covers incidents related to luggage, personal belongings, sports or professional equipment, as well as possible theft, damage or loss throughout the entire trip.
Some trips organised by One Year of Love S.L. may take place in natural environments, remote destinations or locations outside conventional tourist routes. These characteristics may involve a higher level of risk compared to traditional trips, due to factors such as:
The traveller declares being aware of these circumstances and expressly accepts the inherent risks associated with the trip, acknowledging that they form an essential part of the experience.
The organiser will seek to minimise these risks, but cannot guarantee their complete elimination.
In addition to travel services, One Year of Love S.L. offers courses and training programmes in various formats (in‑person, online or blended). The following specific conditions apply to these services:
a) Registration and payment
Booking a place in a course requires full prior payment within the established deadlines.
Access to digital content or the online platform will only be enabled once payment has been confirmed.
b) Right of withdrawal
For courses contracted remotely (online), the user has a period of 14 calendar days to exercise the right of withdrawal.
There will be no right of withdrawal when:
c) Intellectual property and licence of use
All training materials, videos, manuals, resources and course content are the exclusive property of Jordi Atienza or their respective authors.
The user is granted only a personal, limited, non‑exclusive and non‑transferable licence to use the content for the duration of the course and exclusively for individual learning.
The reproduction, distribution, public communication, storage, dissemination or transfer of any content to third parties is strictly prohibited without the express written authorisation of the rights holder.
d) Participation rules
In in‑person courses, the user must follow the instructor’s guidance and maintain respectful and appropriate behaviour.
In courses involving sports, nautical, underwater or outdoor activities, the user acknowledges the inherent risks and accepts the safety measures established by the organiser and instructors.
e) Limitation of liability
One Year of Love S.L. shall not be liable for:
The user is responsible for informing the organiser, prior to the start of the course, of any medical condition that may affect participation in the activity.
One Year of Love S.L. provides all its trips with a Basic Travel Assistance Insurance, whose coverage is determined by the conditions established in the contracted policy. The traveller declares being aware and accepting that the description of such coverage will be available before booking the trip.
Likewise, the organiser will inform the traveller of the possibility of optionally contracting an additional insurance that may cover, among other benefits:
The traveller is responsible for reviewing the proposed insurance conditions (coverage, exclusions, deductibles and limits).
Once contracted, insurance policies are non‑refundable under any circumstances, as they are products issued by third parties and subject to their own conditions.
The traveller may file claims in court before the courts of their place of residence, and may only be sued before those same courts, in accordance with the current regulations on package travel and consumer protection.
Without prejudice to the above, the traveller may submit claims directly to One Year of Love S.L. through its official contact channels, in order to seek an amicable resolution, request additional information, or report any incident related to the contracted trip.
The limitation period for bringing legal actions arising from the package travel contract shall be two years, counted from the date on which the trip should have been performed, or from the date on which it actually ended, in accordance with Article 169 of Royal Legislative Decree 1/2007.
One Year of Love S.L. provides travellers with the following channels for submitting complaints or claims:
The organiser will acknowledge receipt of submitted claims and will respond within a reasonable timeframe, in accordance with its internal incident‑management procedures and the requirements established by consumer regulations.
In compliance with Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR) and Organic Law 3/2018 on Personal Data Protection and guarantee of digital rights (LOPDGDD), the traveller is informed of the following:
The personal data provided by the traveller will be processed by One Year of Love S.L. for the following purposes:
With the traveller’s express consent, their data may also be processed for:
The traveller may withdraw their consent at any time without affecting the lawfulness of the processing carried out previously based on such consent.
The applicable legal bases are:
The data may be communicated to the travel service providers necessary for the correct execution of the trip (airlines, hotels, shipping companies, local operators, insurers, etc.).
These providers must use the data solely for the execution of the trip and in compliance with applicable regulations.
When services must be provided in countries outside the European Economic Area, international data transfers may be necessary. In such cases, the following will be ensured:
The traveller may exercise the rights recognised by data protection legislation:
To exercise these rights, the traveller must send a written request, accompanied by proof of identity, to:
One Year of Love S.L.
📍 Registered address as indicated in the contract
📧 Email: jordi@jordiatienza.com
Likewise, the traveller has the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) if they consider that the processing does not comply with current legislation.
These General Terms and Conditions shall remain in force until they are replaced by new ones duly published by One Year of Love S.L.
The organiser reserves the right to modify or update these Terms and Conditions at any time in order to adapt them to legislative, technical, operational or website‑related changes.
Such modifications will be published through One Year of Love S.L.’s official channels and will enter into force from the moment of their publication, without retroactive effect.
Package travel contracts formalised prior to the entry into force of the new conditions will continue to be governed by the General Terms and Conditions in force at the time of contracting.
